PRODUCT QUALITY

We are truly concerned with creating a perfect product.

That’s why we are careful with each detail;

WASHING INSTRUCTIONS?

Wash with similar colors at a maximum of 30 celcius without bleaching. We suggest that you iron on the reverse side for maximum longevity.

WHICH SHIPPING COMPANIES DO YOU WORK WITH?

Domestic shipments in Turkey are handled with Aras Kargo and Yurtiçi Kargo; and international shipments are handled with UPS, DHL and PTS.

For Istanbul, if you place your order between 21:00-12:00, we deliver it with GİT Kargo between 14:00-20:00 during the day.

HOW LONG DOES DELIVERY TAKE?

Within Turkey, 1-3 business days. For international shipments, delivery time varies from 2 to 7 business days, if not stuck at custom check procedure at the destination.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Those items for shipment to countries outside of the Turkey may be subject to taxes, customs duties and fees levied by the destination country. You may contact to your customs office for more information about delivering packages from Turkey.

DO YOU CARRY OUT INTERNATIONAL SHIPMENTS?

HOW CAN I RETURN/EXCHANGE AN ITEM?

We take full reponsibility over our products. Therefore we offer our clients 100% return warranty. If by any reason you’re not pleased with the product you can send it to return in 1 year.

If you want to return it you can create your request by using “My Orders” screen or “Order Tracking” pages after logging into your account (Please just add your order number in the package.).

If you have any questions, you can contact us via info@TURKBAZ.com.

WHEN WILL I RECEIVE THE REFUND AFTER A RETURN?

We’ll refund the price you paid for your item back to your original payment method. Your money will be refunded within 3-10 working days depending on your payment methods policy.

WHAT HAPPENS WITH A REFUND IN THE CAMPAIGN ORDER?

If a campaign order is canceled or refunded, given the campaign conditions continue to be met, a refund or exchange is made before the cancellation of the campaign. However, if the return and replacement products do not satisfy the campaign conditions, the campaign will be canceled and the fee related to the product return will be made considering the cancellation of the campaign.

HOW CAN I PAY?

To make your payments, you can choose one of the following options which are offered to you at the order page;

  •  CREDIT CARD,  DEBIT CARD,  PAYPAL,  WIRE TRANSFER,  SOFORT
  • Money/Wire Transfer Information:
    KAFT TASARIMBank: GARANTİ BANKASI(Swift code: TGBATRIS)
    IBAN(TRY): TR

    Bank: YAPI KREDİ BANKASI(Swift code: YAPITRISFEX)
    IBAN(TRY): TR

    Bank: AKBANK(Swift code: AKBKTRIS)
    IBAN(TRY): TR

    Bank: ZİRAAT BANKASI(Swift code: TCZBTR2A)
    IBAN(TRY): TR

HOW DO YOU ENSURE SECURE PAYMENT?

All your transactions are processed using SSL. turkbaz does not save any credit card information or personal information and also not share with any third parties.

CAN I CANCEL MY ORDER?

As long as we don’t ship your order, you can cancel it any time you want. If not shipped yet, you can find your order at this page and just click to cancel order. If your order already shipped, you need to send an e-mail to order@turkbaz.com by indicating your reason for seeking the cancellation, as well as your order number.

DO I HAVE TO BECOME A MEMBER TO PLACE AN ORDER?

No, you don’t. You can place an order any time you want, even if you are not a member. But remember, our members benefit from a great many discounts and campaigns, and receive updates in new designs and developments with regard to KAFT.

HOW CAN I FOLLOW MY ORDER?

You can check the status of your order by logging to your account to access “My Orders” or by using your order number and email at the check order status page.

I CAN’T ACCESS MY ACCOUNT?

This may be caused by a few reasons;

You have entered a wrong e-mail address. Unless you remember the e-mail address that you have entered in the course of signing up, there is nothing we can do. In this case, you need to sign up again or contact us on info@turkbaz.com.

You have entered a wrong password. In this case, you can refresh your password by using the “I forgot my password” link.

If you are a new member and have yet to click on the activation address which is indicated on the e-mail that was sent to you, you cannot access your account. You need to click on the activation address once in order to enter.

If you are unable to enter despite having followed all of the above-mentioned steps correctly, please contact us on info@turkbaz.com.

CAN I PERMANENTLY DELETE MY ACCOUNT?

You can certainly do this 🙁 For this purpose, please click on your user name on the upper right side of page to be directed to the relevant page. You can permanently delete your account by clicking on “DELETE MY ACCOUNT” button on the lower part of the page.

HOW CAN I UPDATE MY PROFILE INFORMATION?

You can go to the relevant page by clicking on your user name on the upper right side of page and then clicking the “UPDATE PROFILE” button.

DO YOU HAVE A PHYSICAL STORE?

We currently offer online shopping on kaft.com, which is our main sales channel.

QUICK ACCESS

In case of any emergency or when you cannot find an answer, you are always welcome to contact us.

ORDER FIND

To check your order status, please click.